About Us:
GABA Telepsychiatry is a mental health practice that offers online psychiatric services. We aim to provide a convenient and accessible way for individuals to receive mental health care. We're seeking a talented and empathetic individual to join our team as a Front Desk Representative.
About the role:
You will be responsible for communicating with potential patients via phone, email, and chat, and addressing their queries to facilitate a successful conversion, as well as performing some administrative tasks.
Responsibilities:
- Prospecting new leads and accounts using existing databases and phone calls.
- Calling up to 25 prospective patients a day and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner.
- Actively promote our services and explain pricing and insurance options.
- Persuasively address client concerns and objections to drive conversions.
- Maintain accurate and up-to-date records of client interactions and appointments.
- Stay informed about the latest industry trends and best practices.
Qualifications:
- 5+ years of sales experience selling into healthcare environments. Customer service experience is a bonus point.
- Background in medical services, mental health, psychiatry, healthcare services, or similar.
- Comfortable with outbound and inbound sales motions. (calls, messages, emails)
- Ability to read and understand services, follow scripts while maintaining natural, empathetic conversation flow.
- Professional phone manner suitable for sensitive healthcare conversations.
- A degree in psychology or a similar field is preferred.
- HIPAA Compliance
- Ability to work independently and as part of a team and take initiative when needed.
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection and are responsible for their own taxes and benefits. Professional hourly fees or a monthly salary are established based on your performance in the application process.
Salary:1000 to 3000 USD based on experience
