Skills
Sales & Customer Service Leadership
Team Training, Coaching & Performance Management
CRM Tools (Salesforce, Zoho, HubSpot)
Call Quality Monitoring & Feedback
Retargeting & Patient Engagement Strategies
Process Design & Continuous Improvement
Data Analytics (Excel Advanced, Power BI, SQL)
Google Ads & Campaign Performance Analysis
Medical Billing (Out-of-Network Services)
Stakeholder & Cross-Functional Collaboration
About
With over 16 years of experience in sales leadership, customer service, and team management, I have consistently delivered results while maintaining a strong focus on empathy and client satisfaction. In my current role as Centre Manager at upGrad, I lead cross-functional teams, improve processes, and ensure high-quality customer experiences. I have successfully implemented strategies that improved conversion rates and reduced turnaround times, while also mentoring teams to achieve performance goals.
What draws me to this role is your mission to make mental health care accessible and compassionate. I believe my ability to combine data-driven decision-making with a people-first approach aligns well with your values.
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