Skills
Customer Success & Relationship Management, Customer Success Management, Client Relationship Management, Key Account Management, Customer Retention & Engagement, Onboarding & Adoption Strategy, Cross-functional Collaboration, Customer Feedback & Experience Improvement, Business & Revenue Growth, P&L Management, Revenue Growth Strategy, Business Development, Upselling & Cross-selling, Contract Negotiation, Partner & Vendor Management, Operations & Strategy, Process Optimization, Data-driven Decision Making, Digital Marketing ROI Optimization, Project Management, Insurance & Healthcare Operations, Healthcare Industry Expertise, Hospital Operations Management, Patient Experience Management, Corporate & Insurance Tie-ups, Healthcare Marketing & Lead Management, Strategic Partnerships in Healthcare, Leadership & Soft Skills, Stakeholder Management, Team Leadership & Training, Communication & Presentation Skills, Problem Solving & Critical Thinking, Negotiation & Conflict Resolution
About
Customer Success and Business Operations professional with 7+ years of experience driving revenue growth, improving customer experience, and building long-term client relationships across healthcare and SaaS-driven environments. Skilled in P&L management, key account handling, and optimizing digital marketing ROI, with a proven record of improving patient experience by 20% in a quarter. Adept at stakeholder management, cross-functional collaboration, and scaling customer success processes to deliver measurable impact. Looking to leverage my expertise in customer success and business strategy to help organizations grow and retain high-value clients.
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