Skills
Core Skills
Customer Service
Technical Support
Problem Solving
Communication (Verbal & Written)
Empathy & Patience
Time Management
Adaptability & Flexibility
Organizational Skills
Teamwork & Leadership
Specialized Skills
Retention & Customer Save Techniques
Dispute Resolution & Fraud Analysis
Lead Generation & Appointment Setting
Sales Support & Operations
Data Management & Verification
Troubleshooting (Technical & Account Issues)
Technical / Tools
CRM Systems (Salesforce, Zendesk, HubSpot, Zoho)
Microsoft 365 & Google Workspace
Communication Tools (Slack, Zoom, Teams, Skype, Webex)
Project Management (Trello, Asana, ClickUp)
Sales Tools (Apollo, HubSpot, Go High Level)
Accounting Tools (QuickBooks, Xero)
Others (Canva, Grammarly, ChatGPT, Aircall, Calendly, TeamViewer)
About
Results-driven customer service professional with over 10 years of experience in technical support, customer care, sales, and retention across industries such as telecommunications, finance, eCommerce, and SaaS. Proven track record in handling high-volume interactions via phone, chat, and email while delivering excellent customer satisfaction.
Experienced in troubleshooting technical issues, resolving billing and dispute concerns, and converting at-risk customers through effective retention strategies. Skilled in lead generation, appointment setting, and sales operations, with strong proficiency in CRM platforms like Salesforce, Zendesk, HubSpot, and other productivity tools.
Known for strong communication, adaptability, problem-solving, and a customer-first approach, with the ability to quickly learn new systems and consistently exceed performance targets.
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