Victoria

Skills

Customer Service
Customer Support
Cold Calling
Appointment Setting
Communication Skills
Active Listening
Client Relationship Management
CRM Tools (Salesforce, HubSpot)
Problem Solving
Time Management
Call Handling
Sales Support
Conflict Resolution
Multitasking
Remote Work Collaboration
Microsoft Word
Microsoft Excel
Google Workspace

About

I am a customer focused professional with experience in customer support, cold calling, and appointment setting. I have worked in roles where I communicated with clients daily, handled inquiries, resolved issues, and ensured a smooth and positive experience.
I am confident in my ability to build rapport quickly, listen actively, and provide solutions that meet client needs. My experience in outbound calling has helped me develop strong communication and persuasion skills, as well as resilience and consistency in achieving targets.
I am highly organized, detail-oriented, and comfortable working remotely. I am also quick to learn new tools and systems, and I always strive to deliver excellent service while maintaining professionalism. I am looking to contribute my skills to a team where I can grow and add value.