Skills
- *Customer Relationship Management*
- *Upselling & Sales Growth*
- *Complaint Resolution*
- *Emotional Intelligence*
- *Attention to Detail*
- *Adaptability Under Pressure*
About
As a Customer service representative I have acquired the below skills and achievement.
- *Customer Relationship Management*: Built customer trust and retained clients through satisfying service experiences.
- *Upselling & Sales Growth*: Delivered 50% to 70% monthly sales increases through persuasive communication.
- *Complaint Resolution*: Trained to de-escalate complaints and turn difficult situations into positive outcomes.
- *Emotional Intelligence*: Certified in EI to relate with different personalities and manage interactions effectively.
- *Attention to Detail*: Melancholic personality trait applied to ensure accuracy and quality in service delivery.
- *Adaptability Under Pressure*: Stay calm in demanding environments and learn new systems quickly with enthusiasm.
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