Theresa Joy

Skills

Customer Service Representative, Office In charge, Technical Support Representative, Phone Handling, Virtual Assistant

About

I've spent over 13 years in the call center industry, where I built a strong foundation in customer service and technical support. I started by helping computer antivirus subscribers troubleshoot issues and stay protected online. Later, I transitioned into financial accounts, assisting customers with sending and receiving money through cash and credit card transactions. These roles taught me the importance of patience, accuracy, and building trust with every interaction.

After that, I worked for 4 years and 3 months as a Provider Service Advocate at Optum Global Solutions, supporting United Healthcare Insurance. I was the go-to person for healthcare providers who needed help with:

*Understanding insurance coverage
*Getting updates on claims and appeals
*Starting prior authorization requests


I took pride in being responsive and detail-oriented, especially when urgent approvals were needed.

Most recently, I spent 10 months as a Virtual Assistant – Credentialing Specialist. In that role, I:

Reviewed provider credentials like NPI numbers and other requirements

Managed email follow-ups to ensure providers completed their credentialing smoothly

Throughout my career, I've been known for being reliable, proactive, and focused on getting things done right. I enjoy helping others, solving problems, and making sure every task is handled with care.