Tessy Castro Calvo

Skills

- Management & Leadership: Over 15 years of experience leading multicultural teams, driving performance, and fostering a culture of accountability, empathy, and growth.
- Customer Service & Interpretation Expertise: Skilled in managing customer service operations and providing high quality interpretation services in medical, legal, and business contexts.
- Budget Allocation & Cost Optimization: Successfully optimized customer service operations at Extreme Residential as COO through strategic budgeting, resource allocation, and savings initiatives.
- Purchasing & Vendor Negotiation: Created and led the company’s purchasing and acquisitions department, managing procurement lists, and negotiating with vendors (Home Depot, ACE, and others) to secure best value deals.
- CRM & Software Proficiency: Experienced with multiple CRM platforms and industry tools, ensuring smooth client management and service delivery.
- ERP Systems: Proficient in SAP and Oracle for workflow optimization, performance tracking, and resource management.
- Productivity Tools: Advanced skills in Microsoft 365 (Excel, Word, PowerPoint, Teams, Outlook) for reporting, analysis, and collaboration.
- Sales & Training: Proven ability to drive sales performance while mentoring and training teams to reach and exceed targets.
- Process Optimization: Adept at analyzing operational processes, identifying inefficiencies, and implementing improvements to enhance customer satisfaction and reduce costs.

About

I am a results-driven Operations and Sales Leader with over 15 years of experience leading multicultural teams, optimizing processes, and driving revenue growth across healthcare and other industries. My leadership style blends strategic thinking with empathy, ensuring high performance while maintaining a strong focus on service quality.

My career spans customer service management, sales strategy, and professional interpreting in medical and legal settings a combination that has strengthened my ability to listen actively, communicate with precision, and manage sensitive conversations in high pressure environments. I am fluent in Spanish, English, Portuguese, and conversational Mandarin, enabling me to connect effectively across cultures.
I thrive in fast paced environments that demand adaptability, accountability, and a solutions oriented mindset. Passionate about health and team empowerment, I specialize in building cohesive teams, implementing data driven improvements, and creating customer experiences that foster trust, loyalty, and measurable growth.