Skills
Persuasive upselling, customer support and management, active listening, team player/ leadership, high emotional intelligence
About
I’m a customer experience professional with 8+ years of hands-on support and client relations experience across fast-paced, high-stakes environments. I specialise in building real trust with clients through intentional, high-quality communication whether that’s handling sensitive inquiries, resolving technical issues, or making sure no one falls through the cracks.
At Ritk’nen Ventures, I led client relations and support, managing complex multi-channel inquiries and streamlining internal workflows to keep things running smoothly. At Zeta Brent Education, I rose to Team Lead within six months, personally trained 17 team members, and drove meaningful improvements in customer satisfaction and enrollment outcomes.
I bring strong English communication skills, a high emotional IQ, and the ability to multitask across remote environments without losing attention to detail. I’m calm under pressure, flexible across shift schedules, and I genuinely enjoy the kind of dynamic, growth-oriented teams where great service actually matters.
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