Seasoned customer operations and compliance leader with over 20 years of experience in BPO, Contact Center Management, Regulatory Compliance (KYC/AML, PEP, NN, L1 Sanctions), Risk Management, Client Lifecycle, and SLA/KPI governance across diverse industries including Fintech, Telecom, E-commerce, Travel, Logistics, and Shipping. Known for developing high-performing teams, optimizing service delivery, and aligning operations with compliance and business outcomes. Holds an MBA in Marketing from Jadavpur University.
