Seasoned customer operations and compliance leader with over 20 years of experience in BPO, Contact Center Management, Regulatory Compliance (KYC/AML, PEP, NN, L1 Sanctions), Risk Management, Client Lifecycle, and SLA/KPI governance across diverse industries including Fintech, Telecom, E-commerce, Travel, Logistics, and Shipping. Known for developing high-performing teams, optimizing service delivery, and aligning operations with compliance and business outcomes. Holds an MBA in Marketing from Jadavpur University.
Profile Photo
Contact Info
Session Expired
Your session has expired. Please login again to continue.
