Skills
• Sales, Renewals & Revenue Growth
• Customer Success & Retention (B2B & B2C)
• Team Coaching, QA & Performance Management
• Call Monitoring, Feedback & Accountability
• High-Volume Operations & SLA Management
• Payment Follow-ups & Client Reactivation
• Cross-Functional Collaboration (Marketing, Finance, Ops)
• CRM & Tools: HubSpot, ClickUp, Trello, Slack, G-Suite
About
Sales & Customer Success Manager with 8+ years of experience leading high-volume, service-driven operations in fast-paced SaaS and EdTech environments. Proven ability to drive renewals and upgrades, coach and hold teams accountable, and maintain high customer satisfaction in emotionally sensitive, time-critical contexts. Experienced in payment follow-ups, retargeting inactive clients, QA monitoring, and cross-functional collaboration with marketing, finance, and technical teams. Background in psychology, with a strong emphasis on empathy, ethical service delivery, and data-informed decision-making.
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