Rosemarie

Skills

Patient Care, Patient Support, Care Coordination, Telehealth Support, Appointment Scheduling, Care Navigation, Trauma-Informed Care, HIPAA Compliance, Clinical Documentation, EHR/EMR (Jane App, eClinicalWorks, Athena), Patient Advocacy, Communication Skills, Multidisciplinary Collaboration, Medical Administration, Customer Support, Time Management, Attention to Detail, Problem-Solving, Adaptability

About

Registered Nurse with clinical experience in patient care, documentation, and coordination, currently transitioning into a remote healthcare support role. Completed structured training in healthcare virtual assistance, including telehealth workflows, patient scheduling, care navigation, EMR/EHR systems (Jane App, eClinicalWorks, Athena), and medical administrative support.

HIPAA certified with training in Trauma-Informed Care Communication, ensuring patient confidentiality while delivering empathetic, respectful, and patient-centered care. Experienced in supporting patients, handling inquiries, and collaborating with healthcare teams to ensure smooth service delivery.

Fluent in English and Filipino with excellent communication skills. Although transitioning into a remote role, I am highly motivated, adaptable, and committed to continuous learning. If given the opportunity, I will deliver high-quality, accurate, and reliable support to patients and providers.
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