Rita

Skills

1.CRM: Dynamics 365, Zendesk, HubSpot, Salesforce,etc.
2.High-Volume Calls,Chat, and Email Support.
3.Process Improvement & Documentation.
4.Active Listening, Empathy, 5.Relationship Management.
6.Multitasking & Time Management.
7.Microsoft Office Suite, Google Workspace, Notion, Canva.

About

Proactive Customer Service Representative with 3+ years of experience delivering high-volume chat, email, and voice support. Skilled in CRM systems (Dynamics 365, Zendesk, HubSpot), customer success strategies, and process improvements. Adept at driving customer engagement, resolving complex issues, and mentoring team members while maintaining high satisfaction and retention metrics. Strong communicator with a growth mindset, comfortable navigating SaaS products and multi-stakeholder environments. Highly proficient in English with the ability to collaborate effectively in remote work settings.