Skills
Multi-channel support (phone, email, chat, tickets)
Following procedures, protocols, and compliance standards
Attention to detail and accuracy
Time management and reliability
Documentation and note-taking
Process-driven and consistent execution
Working independently and remotely
About
I’m a bilingual English–Spanish professional with experience working with U.S.-based clients in professional environments.
I studied English at a private institute called OBM and graduated in 2011. Since then, English has been my primary working language, alongside experience in call center and customer support roles across multiple communication channels, including phone, chat, email, and ticket-based systems.
Most recently, I worked as an interpreter with TransPerfect, supporting U.S.-based clients in areas such as emergency response, banking, and real estate. That role required a high level of accuracy, discretion, and the ability to stay calm and focused while handling important, time-sensitive conversations in real time.
"At this point in my career, I bring clear communication, consistency, and a professional approach. I’m looking for an opportunity to further develop my skills, contribute to the team, and grow with the organization."
That’s the professional experience I bring to the table
thats where Im coming from professionally
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