Skills
Thank you for visiting my profile👏
HIRE me and I can certainly help you with the following tasks 😉
✅Appointment Intake and Confirmation
✅ New Patient Triage
✅ Eligibility and Benefits Verification
✅ Handling Phonecalls (Inbound & Outbound)
✅ E-Faxes Segration & Upload
✅ Email, CRM and EHR Management
✅ Medical Scribing (Trained)
OTHER SKILLS
🫂People and Client Management
🔢 KPI Performance Management
📨 Email & Calendar management
📞Email, Chat, Phone & Customer Support
🗣️ Interview and Recruitment Process
👨💼 Administrative Support and Certification Proccess
📖 Data Entry and Online research
📂 File Management/Maintenance
🧑🏫 Mentorship, Coaching Session and Focus Group Discussion
💯Weekly and Monthly Performance Review
TOOLS
⚙️eClinicalWorks
⚙️ Insync
⚙️ Practice Fusion
⚙️ RingCentral
⚙️AdvancedMD
⚙️ CharmHealth
⚙️ ZohoCliq
⚙️Salesforce
⚙️Monday.com
⚙️ Miro
⚙️GoHighLevel
⚙️Google Workspace (Sheets, Meet, Chat, Docs)
⚙️Microsoft 365 (Excel, Word, PowerPoint, One Drive, Outlook, Teams, OneNote)
⚙️Skype
⚙️Zoom
⚙️Webex
⚙️ Vocaroo
⚙️Loom
⚙️Slack
Thank you for looking into my application and I look forward to speaking with you about this employment opportunity and becoming a valuable part of your team.
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About
I worked as a Medical VA/ Executive Assistant for almost a year with 2 US-based clients. I am experienced in Appointment Setting and Confirmation, Patient Triage , Insurance Insurance Verification, Answering Phonecalls and other admin tasks.
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Prior to entering the Freelancing Industry, I worked in the Corporate World for 12+ years supporting different programs in the US Healthcare and Telco Industries and handled both voice and non-voice campaigns.
I was also part of the leadership for 8 years and handled my team of agents and supervisors, conducting coaching and mentorship sessions, call monitoring and calibration, weekly performance reviews and many more.
I am proficient in utilizing different office tools, EHRs and software such as Microsoft 365 (MS Word, Excel, PowerPoint, Outlook, Teams, One Note), Google Workspace (Docs, Sheets, Meet, Chat), Asana, Slack, Miro board, Salesforce, Monday.com, GoHighLevel, Zoom, Skype, Webex, ZohoCliq, Switchvox, Availity, EHRs ( TheraNest eClinicalWorks, Charm Health, Practice Fusion, InSync, Ramsoft, AdvancedMD).
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