Olusegun Sunday Obanewa

Skills

Customer Service & Support: CRM & Ticketing Systems, Appointment Scheduling, First-Contact Resolution,
Escalation Handling, Live Chat Support, Phone & Email Support, Customer Interaction Records Management
Core Competencies: Independent Remote Work, Time Management & Multitasking, Attention to Detail,
Problem-Solving, Empathy & Professionalism, Written & Verbal Communication

About

Customer Service Representative | Virtual Front Desk Support with 4 years delivering high-volume phone,
email, and live chat support in insurance and business services environments. Achieved 90%+ first-contact
resolution and 95%+ customer satisfaction scores while improving CRM data accuracy by 25%. Proven ability
to work independently, prioritize escalations, and maintain meticulous interaction records across CRM and
ticketing systems