Nicole Barrera

Skills

Customer Relationship Management

Active Listening & Empathy

Problem-Solving & Conflict Resolution

Professional Communication (oral & written)

Patience & Adaptability

Client Retention & Satisfaction

Time Management & Multitasking

Team Collaboration

About

I am a Communications student with solid experience in customer service and administrative support. Through my work in client services, communications, and media, I have developed strong interpersonal skills, problem-solving abilities, and the capacity to adapt quickly to different needs. I am confident in handling client interactions with professionalism and empathy, ensuring positive experiences and long-term relationships.

Beyond technical knowledge, I bring skills in active listening, communication, and leadership, competencies that are just as essential in today’s workplace as knowing how to use Excel.