Nadia Belen Gutierrez Moya

Sales and Customer Service Representative

Buenos Aires, Argentina

Skills

Customer Service & Support

B2C / B2B Sales Assistance

Client Relationship Management

E-commerce Operations (Shopify, Amazon)

Customer Retention & Satisfaction Strategies

CRM Tools (HubSpot, Gorgias, Klaviyo, Zowie, Salesforce)

Process Improvement & Workflow Optimization

Team Leadership & Training

Cross-Functional Collaboration

Communication & Problem Solving

Bilingual: Spanish (Native), English (Fluent)

Remote Work & Time Management

About

Bilingual Customer Service and Sales professional with over 15 years of experience in international call centers, e-commerce, and customer success management. Skilled in managing client relationships, resolving complex issues, and optimizing customer satisfaction strategies. Experienced with CRM platforms and e-commerce tools, including Shopify, Amazon Seller Central, HubSpot, and Gorgias. Recognized for empathy, adaptability, and a passion for helping others while driving operational excellence and business growth.