Mercy

Skills

Inbound & Outbound calling, Email & chat support, Good communication skill, Cold calling, Knowledge of CRM tools ( e.g Salesforce, Hubspot, etc ), Computer literacy, Attention to detail, Time manage.

About

Hi, my name is Mercy, and I’m based in Lagos, Nigeria. I’m currently building my career in customer service and telemarketing while also pursuing a degree in Hospitality Management.
In terms of experience, I’ve handled customer interactions across calls and messages, helping customers resolve issues like payment concerns, service complaints, and general inquiries. On average, I’ve been able to handle 80 - 100 customer interactions daily, ensuring quick response times while maintaining quality service. I’ve also worked towards meeting performance targets, such as maintaining a high customer satisfaction rate and meeting daily response-time expectations
I’ve developed a strong ability to stay calm under pressure, manage multiple conversations, and respond quickly while still maintaining quality. For example, I’ve been able to handle a high volume of inquiries by prioritizing urgent cases and ensuring customers get timely and helpful responses, which improves overall satisfaction.
What makes me a strong fit for this role is my ability to connect with people, understand their needs quickly, and provide clear, helpful solutions. I’m also very adaptable and comfortable working in fast-paced environments, which is important in customer-facing roles. Thank you