Martina Olivera

Skills

Digital product training & tutorials (virtual & in-person)
Driving adoption of digital learning & blended solutions
CRM management & user engagement tracking
Reporting, dashboards & analytics for learning outcomes
Onboarding & customer support for educators/institutions
Professional communication with diverse stakeholders
Tools: Excel, Smartsheets, Google Suite, Microsoft Office, Loom

About

Customer Success & Digital Learning Specialist with 6+ years of experience supporting international teams, educators, and professionals in both remote and onsite environments. Skilled at delivering training sessions, product demonstrations, and onboarding programs that drive user adoption and engagement. Experienced in interpreting, translating, and adapting instructional materials in English and Spanish (C2 Cambridge certified). Adept at maintaining CRM records, tracking outcomes with Excel and Smartsheets, and generating clear reports for stakeholders. Recognized for strong communication, empathy, and attention to detail when guiding clients and learners through digital tools and learning solutions.