Marie wagnac

Skills

Behavioral health support (ABA experience)
• Psychiatric technician experience
• Mental health care knowledge
• Patient intake and client onboarding
• Client engagement and rapport building
• Active listening and empathy
• Persuasive communication (ethical sales)
• Phone, email, and chat communication
• Lead follow-up and conversion support
• Handling objections and client concerns
• Service explanation and pricing discussion
• Customer service and support experience
• De-escalation and conflict management
• Professional communication in sensitive situations
• Case coordination and documentation
• Time management and handling high call volume
• Working independently (remote work readiness)
• Relationship building and trust development
• Problem-solving in client interactions
• Adaptability in fast-paced environments