Marcos Ventura

Skills

• Empathetic and professional communication across phone, email, and chat
• Customer onboarding, support, and issue resolution
• Prospecting and client relationship building
• Active listening and persuasive problem-solving
• CRM systems: Salesforce, Zendesk, Microsoft Office, Google Workspace
• Escalation management and KPI-driven performance (CSAT, AHT, FCR)
• Remote productivity, organization, and time management
• Cross-functional collaboration and teamwork in diverse environments

About

I am a seasoned Customer Service Specialist with over seven years of experience in high-volume contact centers, remote support, and client-facing roles.
As a Salesforce Certified Administrator, I excel at building trust through empathetic communication while maintaining efficiency and accuracy in fast-paced environments.
I have a strong track record of guiding clients through onboarding, resolving inquiries via phone, email, and chat, and consistently exceeding performance goals. I am passionate about making services more accessible and delivering a positive experience with every interaction.