Skills
Sales & Leadership
Sales Strategy & Revenue Growth
Key Account Management
Inside Sales Management
B2B & B2C Sales Leadership
Sales Development & Retargeting
Lead Conversion Optimization
Team Coaching & Mentoring
Performance Management & Accountability
Customer Service & Patient Experience
Customer Success Management
Customer Retention & Engagement
Call Quality Auditing & Coaching
Empathy-Driven Communication
Handling Escalations with Compassion
Patient Advocacy & Support
Out-of-Network Medical Billing Knowledge
Customer Satisfaction (CSAT/NPS) Improvement
Healthcare & Mental Health Alignment
Compassionate Team Leadership
Patient-Centered Communication
Understanding of Healthcare Service Standards
Mental Health Advocacy & Supportive Communication
Cross-functional Collaboration with Doctors & Social Workers
Operations & Process Excellence
Process Optimization & Cost Reduction
Remote Team Management (US/EMEA/APAC)
Meeting Facilitation & Documentation
Data-Driven Decision Making
Compliance & Ethical Standards Enforcement
Call Review Tools & QA Systems
Technical Skills
CRM Systems (Salesforce, HubSpot, Zoho, etc.)
Call Review & Monitoring Tools
Google Ads Analytics & Reporting
Microsoft Office Suite (Excel, PowerPoint, Word)
G-Suite (Docs, Sheets, Slides)
Virtual Collaboration Tools (Zoom, Slack, Teams, Asana, Notion)
Soft Skills
Empathy, Patience & Compassion
Strong Communication & Listening Skills
Conflict Resolution & Negotiation
Coaching & Motivational Leadership
Cultural Sensitivity & Global Team Alignment
Adaptability & Fast Learner (can master a new topic within 48 hours)
About
Experience: 12+ years in sales leadership, customer success, and team management roles across SaaS, AI, and EdTech industries.
Leadership: Successfully managed and mentored teams of 10–30 sales and service representatives, achieving consistent revenue growth while reducing costs.
Customer Focus: Expert in handling escalations, conducting call reviews, coaching for empathy, and maintaining high CSAT/NPS scores.
Operations: Experienced in CRM systems, call review tools, medical billing workflows (out-of-network), and aligning sales with marketing & finance for efficiency.
Strengths: Patient, compassionate, and empathetic leader passionate about mental health and empowering teams. Skilled in remote management, hosting team meetings, and driving accountability.
Global Readiness: Comfortable working across US, EMEA, and APAC time zones; experienced in remote-first team leadership.
Unique Value: Combines sales-driven results (pipeline growth, conversions, retargeting) with service excellence and a deep focus on team culture and empathy.
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