Skills
Patient Experience Management
Sales Operations in Healthcare Services
Global Team Leadership & Mentoring
Process Improvement in Clinical & Support Workflows
Data Analysis & Healthcare Performance Metrics
CRM Management for Patient Engagement (Salesforce, HubSpot)
Workflow Automation for Patient Outreach (Zapier, AI Tools)
Client & Patient Retention Strategies
Cross-Functional Collaboration (Marketing, Finance, Clinical Teams)
Quality Assurance & Call Review in Healthcare Contexts
Retargeting & Follow-up with Potential Patients
Training & Onboarding for Healthcare Service Teams
Forecasting & Pipeline Management for Patient Acquisition
Conflict Resolution & Patient Escalation Handling
Stakeholder Communication (Doctors, Social Workers, Patient Advocates)
Remote Operations & Team Management Across Time Zones
Medical Billing (Out-of-Network Services – Familiarization & Oversight)
Compliance with Healthcare Regulations & Ethical Standards
Performance Coaching in Patient-Centered Roles
Strategic Planning for Healthcare Service Growth
About
💡 I design practical, scalable solutions that simplify work, enhance team performance, and deliver lasting value to organizations and their clients.
With 14+ years of global experience, I’ve led operations, client success, and project delivery across high-impact roles — managing large global teams, high-value client accounts, and complex initiatives across the US, Canada, UK, Europe, and APAC — driving transformation in fast-paced environments while focusing on performance, communication, and engagement.
My work sits at the crossroads of strategy, execution, and people leadership. I bring structure to chaos, drive alignment across stakeholders, and use data to inform every decision.
🔹 Core strengths include:
• Project & Operations Management – Delivering outcomes through cross-functional collaboration, stakeholder alignment, and disciplined execution.
• People Leadership – Coaching diverse, high-performing cross-cultural teams (50+), fostering engagement, accountability, and growth.
• Global Account & Client Success Management – Managing enterprise clients across regions with a focus on trust, retention, and impact.
• Process & Data Optimization – Streamlining workflows, using Excel (or Google Suite) and analytics to improve reporting, automation, and decision-making.
• Change Management – Driving adoption of tools, systems, and ways of working that stick.
• Tech Fluency – Leveraging CRMs, dashboards, and automation tools to monitor performance and power efficiency.
⚙️ Whether scaling operations, solving complex business problems, or mentoring teams—I lead with empathy, clarity, and a commitment to results.
Let’s connect if you’re looking for a proven operator who brings energy, structure, and results to people and processes.
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