Leonardo Arroyo Chacón

Skills

Patient Communication, Healthcare Sales, Lead Qualification, HIPAA Compliance, CRM Management, Insurance Verification, Objection Handling, Appointment Scheduling, Bilingual Communication, Remote Client Support

About

I provided consultative support to prospective patients through phone, email, and chat. I clearly explained healthcare services, insurance options, and next steps while maintaining an empathetic, professional approach in sensitive conversations.

I consistently exceeded sales targets, averaging 110% quota attainment by qualifying leads, effectively addressing objections, and converting inquiries into confirmed patients or repeat orders.

I maintained over 99% accuracy in CRM data while managing patient records, coordinating appointments, and verifying insurance processes in a HIPAA-compliant healthcare environment.