kosisochukwu Hilary Okonkwo

Skills

Customer Relationship Management (CRM)
Sales & Client Retention Strategies
Conflict Resolution & Problem Solving
Compliance & Documentation (CBN & AML)
Marketing Strategy & Campaign Analysis
Cross-functional Collaboration
Technical Support & Troubleshooting
Microsoft Office & Basic IT Systems
Emotional Intelligence
Project Management Fundamentals

About

Customer-focused professional with over 3 years of experience in client relations, sales, and service delivery. Proven ability to build strong customer relationships, drive revenue growth, and ensure compliance with regulatory standards. Skilled in communication, problem-solving, and leveraging emotional intelligence to enhance customer satisfaction. Certified in Customer Service Skills (Alison, 2023) with foundational knowledge in project management.