Skills
Active listening, Empathy, Organize, MS Office , Excellent Communication Skills, Customer Focused, teamwork skills, multitasking
About
Accomplished Customer Service professional with over 25 years of experience in high-volume, consumer-facing environments. Expert in complaint resolution, conflict management, and maintaining superior service standards across multi-channel support platforms. Proven track record of utilizing Microsoft Office and CRM software to drive customer retention and operational efficiency.
As Customer Service I Resolved an average of 45 monthly customer complaints, achieving 85% satisfaction and reinforcing client loyalty.
As Business Develop Representative I Prospected qualified leads via LinkedIn and email.
Conducted strategic client prospecting using digital tools (CRM, Trello).
Focused on not only acquiring clients but also fostering long-term trust and value.
As Collection Supervisor I designed and implemented management and follow-up strategies, following processes and using digital tools that reduced early delinquency portfolios by 30%. This optimized revenue recovery and improved the customer experience by providing clear, timely, and reliable information
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