Jose

Skills

🔹Communication & Customer Interaction
Clear and structured communication (phone, email, chat)
Ability to explain processes and information in a simple way
Professional tone in high-volume interactions
Managing expectations during issues or delays
🔹 Empathy & Active Listening
Understanding customer concerns before responding
Staying calm and patient under pressure
Building trust through clarity and consistency
Handling difficult conversations without escalation
🔹 Operational Organization
Managing multiple conversations/tasks at once
Strong follow-up habits (nothing falls through the cracks)
Keeping accurate records and documentation
Working with structured workflows and processes
🔹 Problem Solving
Identifying issues quickly (delays, exceptions, misunderstandings)
Finding practical solutions instead of escalating everything
Thinking in terms of “what’s the next best step”
Balancing speed with accuracy
🔹 Conversion-Oriented Thinking
Moving conversations forward with clarity
Reducing friction in decision-making
Addressing concerns logically and calmly
Guiding people toward a decision without being pushy
🔹 Accountability & Ownership
Taking responsibility for outcomes, not just tasks
Following through until resolution
Being reliable in day-to-day execution
Not needing constant supervision
🔹 Team & Process Support
Helping maintain consistency in how work is done
Sharing knowledge or improving workflows
Being someone others can rely on during high volume
Adapting quickly when covering for others
🔹 Analytical / Process Improvement
Spotting patterns in recurring issues
Suggesting small improvements over time
Working with data (KPIs, tracking, reporting)
Keeping processes clean and efficient

About

Results-driven Logistics and Supply Chain Professional with over 7 years of experience in logistics operations, data analysis, and supply chain & project management within multinational environments (Unilever, SC Johnson). Skilled in fleet coordination, inbound/outbound traffic, reverse logistics, KPI analysis, and ERP systems. Adept at optimization of process, problem-solving, planning and cross-functional collaboration. Seeking for continuous improvement and the opportunities to contribute expertise in logistics coordination, operations, or supply chain optimization within global organizations.