Jesus David Toledo Suarez

Skills

Languages: Spanish (Native), English (C1), Italian (B2)
Customer Service Excellence: Proficient in handling customer inquiries, resolving issues, and maintaining high satisfaction rates.
Technical Support and Troubleshooting: Skilled in resolving connectivity issues and creating efficiency-boosting guides.
Administrative Expertise: Experience in scheduling, data entry, and streamlining filing systems.
Project Coordination: Effective in managing integrations and partnerships.
Data Management: Advanced proficiency in CRM tools and Microsoft Office Suite.
Team Collaboration: Strong leadership and teamwork capabilities.
Adaptability and Problem-Solving: Adept at resolving challenges with a customer-focused approach.

About

Self-motivated Virtual Assistant with strong organization and project management skills. With experience coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers.

Orderly and committed Bilingual (English/Spanish) Agent offering solid skills in customer relations and resilience to handle challenges of fast-paced Customer Service environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.