Skills
• Customer Service & Customer Retention
• Sales & Upselling Techniques
• Collections & Payment Negotiation
• Technical Support & Troubleshooting
• Bilingual Communication (Spanish / English C1)
• Active Listening & Needs
• Objection Handling & Persuasion
• Problem-Solving & Conflict
• Relationship Building & Empathy
• Time Management & Multitasking
• CRM Systems & Ticketing Tools
• Account Management & Bilking
• Data Entry & Case Documentation
• Microsoft Office / Basic Computer
About
Bilingual professional (Spanish/English C1) with over 4 years of experience in customer service, sales, collections, and technical support (Infosys/Verizon, Amazon). Recognized for strong communication, empathy, negotiation, and problem-solving skills under pressure, with CRM proficiency. I deliver results, adapt quickly, and focus on enhancing the customer experience.
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