Janice Lacap

HIPAA-Certified Healthcare Virtual Assistant 17+ Years in Hospitals, Clinics & Insurance Telemedicine Support • Credentialing • EHR Management • Patient & Provider Assistance

San Jose, San Pablo City, Laguna

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Skills

Clinic Coordination, Telemedicine Scheduling, Provider Credentialing, Epic, SAP Healthcare, ModMed, Relatient, Insurance Documentation, HIPAA Compliance, Patient Registration, Multi-line Phone Systems, Google Suite, MS Office, Cybersecurity awareness, Patient Communication, Organizational Efficiency.

About

HIPAA-certified Medical Virtual Assistant with 17+ years of healthcare experience across the UAE, USA, and Philippines. Skilled in clinic coordination, provider credentialing, telemedicine scheduling, and insurance documentation. Proven ability to manage EHR systems (Epic, SAP, ModMed), support virtual care workflows, and deliver compassionate, bilingual patient communication. Strong background in administrative efficiency, cybersecurity awareness, and HIPAA-compliant data management.