Skills
customer service support, commercial support, technical support, handled pharmaceutical accounts, insurance accounts, Telco companies, internet and cable tv services
10 years & above working experience as a customer service representative, technical support, broadband support & sales/marketing representative
Excellent in oral & written communication skills, strong interpersonal skills
Competent, committed, receptive, resilient, self-motivated, flexible , resourceful, high level of energy
Extremely result-oriented, professional, responsible, reliable, team player, & self-sufficient
Excellent time management with ability to meet important deadlines
Strong attention to detail, strategic thinking and analytical skills
About
Alphanumeric Systems Philippines, Inc.
English (speaking) Customer & Commercial Support Specialist - 5 months contract - Remote - Based in the Philippines (July – December 2024)
• Responds to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
• Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers.
• Answers general inquiries from Consumers and/ or Health Care Providers.
• Works with third-party vendors to provide wholesale/distribution support to requesters.
• Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
• Responsible for documentation of case notes in customer relationship management system (CRM).
• Contract support, liaison, and represents the face of the client.
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