Skills
Microsoft office, Senior Erp,
Sales & Patient Acquisition
Inbound sales (calls, email, chat)
Patient outreach and retargeting
Script adherence with natural conversation flow
Payment collection support
Leadership & Coaching
Team training and onboarding
Performance management and accountability
Call quality monitoring
Coverage during absences / peak demand
Communication
Empathetic communication in sensitive healthcare contexts
Professional phone and video manner
C2 English — written and spoken
Cross-functional liaison (medical, marketing, finance teams)
Operations & Reporting
CRM and documentation management
KPI tracking and data-driven decision making
Campaign effectiveness evaluation (Google Ads / stats coordination)
Process documentation
Domain Knowledge
Healthcare / medical services environment
Mental health and patient-facing care context
HIPAA compliance awareness
Remote work — US ET time zone.
Profile Photo
