Grace

Skills

Customer Support | Client Inquiry Resolution | Complaint Handling | Conflict Resolution | Customer Retention | First Contact Resolution | Escalation Management | CRM Documentation | Customer Satisfaction Optimisation | Multi-Channel Support | Cross-Functional Collaboration | Service Recovery | Call Handling | Email Support | Live Chat Support

About

Customer Sales Representative with 6 years solving customer issues, improving satisfaction, managing escalations, and supporting service continuity across healthcare and telecom environments. Helps teams reduce service delays, improve complaint resolution, and strengthen customer outcomes in remote-first support environments.