Skills
Patient Intake
Inbound & Outbound Calling
Healthcare Support
Insurance Verification
Medical Terminology
Case Management
CRM (Zendesk / Salesforce)
EHR Systems
Empathetic Communication
Conflict Resolution
Remote Work
Documentation Accuracy
Bilingual Communication
Time Management
About
I am a bilingual (English/Spanish) healthcare support professional with over five years of experience assisting patients and healthcare teams in medical, insurance, and policy-driven environments. My background includes medical interpretation, patient intake support, case coordination, and operational supervision within high-volume remote healthcare settings.
Throughout my career, I have supported 60–100 daily healthcare interactions across hospitals, clinics, and behavioral health contexts. I am experienced in handling inbound and outbound calls, guiding patients through services and coverage processes, addressing concerns with empathy, and ensuring accurate and confidential documentation. I have also served as a workflow coordinator and escalation point for sensitive cases, supporting service quality and compliance standards.
My strengths include clear communication, emotional intelligence, organization, and the ability to remain calm during complex or sensitive conversations. I am comfortable explaining procedures, insurance details, and next steps in a structured and reassuring manner. Additionally, I have completed healthcare and insurance coordination certifications to further strengthen my knowledge of patient intake and coverage workflows.
I am particularly motivated to work in mental health-focused environments, where empathy, trust, and clarity are essential. I take pride in creating positive, supportive first impressions for patients while maintaining professionalism, efficiency, and accuracy in every interaction.
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