Francis Chacko

Skills

JOB RESPONSIBILITIES HANDLED / SKILLS AND EXPERTISE:
GENERAL ADMINISTRATION:
HEALTHCARE ADMINISTRATION: Oversee medical and insurance operations.
HEALTH INFORMATION: Manage records and transcription processes.
RADIOLOGY OVERSIGHT: Coordinate radiology operations.
CLINICAL OPERATIONS: Maintain smooth patient care workflow.
DEPARTMENT ADMINISTRATION: Supervise core support units.
PATIENT REGISTRATION: Handle onboarding and databases
BILLING: Manage payments and claims.
CUSTOMER SERVICE: Address queries and coordinate care.
PATIENT RELATIONS: Resolve patient issues and feedback.
SECRETARIAL SUPPORT: Manage documentation and scheduling.
CLERICAL TASKS: Oversee daily administrative duties.
FRONT DESK: Greet visitors and manage appointments.
INSURANCE: Verify coverage and process claims.
ACCREDITATION: Lead JCI certification processes.
LEADERSHIP: Guide team performance.
QUALITY CONTROL: Uphold healthcare standards.
PROBLEM-SOLVING: Address operational challenges.
DECISION-MAKING: Drive strategic actions.
COMMUNICATION: Ensure clear internal coordination.
MANAGEMENT: Supervise overall operations.
TEAMWORK: Collaborate across departments.
TIME MANAGEMENT: Prioritize and execute tasks efficiently.
VENDOR RELATIONS: Manage procurement and supplies.
PROJECT ANALYSIS: Lead healthcare business initiatives.
TYPING: Perform high-speed documentation (80-120 WPM).

SECRETARIAL DEPARTMENT:
EXECUTIVE & PERSONAL SUPPORT: Provide executive support and handle confidential tasks.
CALENDAR, CLINIC & SCHEDULING MANAGEMENT: Manage calendars, clinics, and meetings.
TRAVEL & LOGISTICS COORDINATION: Arrange travel and logistics.
COMMUNICATION & CORRESPONDENCE MANAGEMENT: Draft and format communications.
CLINIC & OPERATIONAL COORDINATION: Coordinate clinics and rescheduling.
PATIENT SERVICES & WORKFLOW MANAGEMENT: Manage patient communication and rescheduling.
RESEARCH, ACADEMIC & COMMITTEE SUPPORT: Prepare research and academic documents.
IT, ACCESS & SYSTEM SUPPORT: Manage Salama access and IT requests.
HR, ONBOARDING & COMPLIANCE: Support onboarding and compliance updates.
MEETING & EVENT COORDINATION: Prepare meeting notices, agendas, and minutes.
DATA & DOCUMENTATION MANAGEMENT: Maintain organized, confidential records.
OFFICE OPERATIONS & ADMINISTRATIVE SUPPORT: Oversee office operations and inventory.
LIAISON & DEPARTMENTAL REPRESENTATION: Facilitate communication with staff and partners.
CONFIDENTIALITY & PROFESSIONAL CONDUCT: Maintain confidentiality and professionalism.
FILE, DATA & VENDOR MANAGEMENT: Ensure document accuracy and coordinate with vendors.

MEDICAL RECORDS DEPARTMENT:
HEALTH INFORMATION MANAGEMENT: Secure documentation aligned with standards.
RELEASE OF INFORMATION (ROI): Manage requests per regulations.
QUALITY & COMPLIANCE: Oversee audits and coding accuracy.
PENDING TASKS: Track and complete outstanding records.
RECORD MERGING: Eliminate duplicates and ensure data integrity.
PHYSICIAN ORIENTATION: Train new doctors on hospital systems.
CONFIDENTIALITY & SECURITY: Protect records as per guidelines.
FORMS & POLICIES: Draft necessary forms and policies.
STATISTICAL REPORTING: Maintain periodic department data.
SAFETY INITIATIVES: Support quality and safety programs.
AUTHORITY NOTIFICATIONS: Submit official health updates.
MLC (MEDICO-LEGAL CASE) MANAGEMENT: Organize medico-legal case records.
RADIOLOGY REQUESTS: Copy scans/videos for patients.
DEPARTMENT OVERSIGHT: Supervise workflow and coordination.
ACCREDITATION: Coordinate JCI and re-accreditation efforts.

RADIOLOGY DEPARTMENT:
HEALTH INFORMATION MANAGEMENT: Secure and accurate documentation of reports.
WORKFLOW OVERSIGHT: Manage daily radiology processes.
ADMIN SUPPORT: Provide clerical and coordination tasks.
CUSTOMER SERVICE: Assist patients and service flow.
INSURANCE COORDINATION: Handle insurance-related processes.
RECORDS LIAISON: Coordinate with medical records team.
ADMISSION & DISCHARGE: Support patient transitions.
PENDING TASKS: Track and address pending reports.
STATISTICS: Maintain workflow and operation data.
PATIENT COORDINATION: Manage local/international interactions.
DUTY SCHEDULING & MEETINGS: Prepare staff rotas. Organize sessions and record minutes.
ACCREDITATION: Coordinate JCI requirements.
SCAN REQUESTS: Provide scan copies to patients.
SUPPLIES & FOLLOW-UP: Track inventory and service needs.
SUPERVISION: Ensure efficient departmental operations.

CUSTOMER SERVICES DEPARTMENT:
RECEPTION & REGISTRATION: Welcome patients and assist with check-in.
INFORMATION ASSISTANCE: Provide service and doctor details.
DATA MANAGEMENT: Record patient and insurance info.
INSURANCE VERIFICATION & GUIDANCE: Confirm coverage and explain policies.
SUPPLIES MANAGEMENT: Handle medical equipment orders and follow-ups.
RECORDS COMPLETION: Ensure accurate documentation with staff.
BILLING: Process payments and insurance claims.
QUERIES & COMPLAINTS: Respond to calls, emails, and concerns.
CALL & SERVICE TRACKING: Monitor calls and interdepartmental requests.
PATIENT FOLLOW-UP: Confirm post-service satisfaction.
STATISTICAL REPORTING: Compile department workflow data.
INTERDEPARTMENTAL COORDINATION & SERVICE EXCELLENCE: Collaborate with hospital units. Maintain high standards of patient care.

PERSONALITY TRAITS: Being Creative, Patient, Determined, Flexible, Honest, Enthusiastic, Passionate, Work-Driven, Disciplined, Focused, Committed, Dedicated, Respectful, Innovative, Attentive, Oriented, Confident, Time-Managed, Organized, etc,.

LANGUAGE SKILLS:
ENGLISH = Speak / Read / Write (Fluent).
TAMIL = Speak / Read / Write (Fluent).
MALAYALAM = Speak (Fluent).
HINDI = Speak (Intermediate).
ARABIC = Speak (Basic).

SOFTWARE SKILLS:
MICROSOFT WORD = Good.
MICROSOFT OUTLOOK = Good.
MICROSOFT EXCEL = Good.
MICROSOFT POWERPOINT = Good.
MICROSOFT OFFICE = Good.
TYPING = 80 – 120 Words/Minute (WPM).

About

Executive Assistant (EA) / Personal Assistant (PA) / Office Manager / Secretary - [Secretarial | Administration | Clinical & Radiology Administrative Operations | Health Information Management (HIM) | Customer Services] - Administration Department - 25+ Years of Total Work Experience.

LINKEDIN PROFILE: https://www.linkedin.com/in/francis-chacko-21391a265

REFEREES:
1. NAME: Mr. Abdul Kabeer.
DESIGNATION: Manager.
ORGANIZATION: Fakeeh University Hospital – Dubai, UAE.
CONTACT NUMBER: +971-506769871.
EMAIL ID: akabeer.tkind@yahoo.com

2. NAME: Mr. Muhammad Subhan Uddin.
DESIGNATION: Supervisor.
ORGANIZATION: Clemenceau Hospital – Dubai, UAE.
CONTACT NUMBER: +971-508507444 / +971-555050896.
EMAIL ID: mohammed9-0@hotmail.com

3. NAME: Ms. Devi Nagarathinam.
DESIGNATION: Charge Nurse.
ORGANIZATION: Saudi German Hospitals Group – Dubai, UAE.
CONTACT NUMBER: +971-558943013 / +971-526925653.
EMAIL ID: devinagarathinam85@gmail.com

4. NAME: Ms. Veena Francis.
DESIGNATION: Senior Staff Nurse.
ORGANIZATION: Rashid Hospital-Dubai Health Authority (DHA) – Dubai, UAE.
CONTACT NUMBER: +971-563132901.
EMAIL ID: veena.gulf@gmail.com

Thanks & Best Regards,



Francis Chacko

E-Mail = francisemirates@gmail.com

Mobile / WhatsApp = +971-554740986 / +971-556446289

LinkedIn Profile ID = https://www.linkedin.com/in/francis-chacko-21391a265