Esther

CUSTOMER SUPPORT SPECIALIST | CUSTOMER SUCCESS ASSOCIATE

Lagos, Nigeria

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Skills

Jira, Zendesk, Sales Force, Microsoft Suites, Teams, CBS, Air+ CBS, NCR, XDS, and CRC

About

Customer Service Specialist with 5+ years of experience delivering high-volume support and maintaining 95% customer satisfaction. Proven track record of reducing errors by 30% and improving team performance through training and process optimization. Experienced in remote support environments, handling international customers, and delivering fast, effective resolutions.