Devajyoti Pathak

Skills

Business-to-Business (B2B), Lead Generation, Customer Acquisition, Customer Retention,
Customer Success, Business Development, New Hire Training, Sales Coaching and Training, Soft Skills Training, Sales Operations, Quality Assurance, Team Leadership, Content Creation, Curriculum Development, Social Media, Contact Center Management, Customer Service, Sales, Escalation Resolution, Customer Relationship Management (CRM), Coaching & Mentoring · Call Monitoring · Performance Reviews · Calibration Sessions, Client Services · Financial Audits · Team Leadership · Data Analysis

About

Professional Summary – Devajyoti Pathak

I am a seasoned business development and operations leader with over two decades of experience spanning healthcare, technology, and education sectors. My expertise lies in driving sales growth, enhancing customer service delivery, and building scalable processes that align with organizational goals. With a proven record of leading cross-functional teams, I specialize in combining operational efficiency with customer-centric strategies to deliver sustainable results.

In my recent role with 1Nurse.com and GitTat Pte. Ltd. (Singapore, Remote), I established customer success frameworks, streamlined onboarding processes, and executed B2B sales initiatives that strengthened client retention and revenue growth. I also oversaw recruitment, training, and development of high-performing teams while implementing cost-optimization measures that improved operational efficiency.

Previously, as Deputy Manager – Customer Service for Hyundai Motor India at Fluxian Business Engineering, I directed a team of 30 professionals, ensuring strict adherence to service KPIs, handling escalations, and implementing process improvements that elevated service standards. At Times Business Solutions (The Times Group), I designed and executed QA processes for telesales vendors, introduced CRM-driven complaint resolution systems, and successfully led audits and compliance initiatives—earning recognition as a top performer.

My career further includes leadership roles in sales coaching, training, and performance management at organizations such as iYogi, SPG IT Solutions, and Group Avenues. Across these roles, I consistently delivered measurable improvements in sales conversions, service quality, and customer satisfaction.

Core Competencies

Sales Leadership & Business Development

Customer Service Excellence & Escalation Management

Training, Coaching & Performance Optimization

Quality Assurance & Compliance Management

CRM Implementation & Process Improvement

Cross-Functional Team Leadership

Data-Driven Operations & Strategic Planning

Key Achievements

Implemented customer success and business development strategies at 1Nurse & GitTat, leading to measurable growth in retention and revenue.

Directed Hyundai’s contact center operations with full accountability for service delivery, quality, and customer escalations.

Built and institutionalized QA frameworks at Times Business Solutions, significantly improving vendor performance and accountability.

Earned multiple recognitions, including “Quality Plus Performer” and “Best Performance Specialist,” across different organizations.

Successfully managed pilot projects and process transitions, demonstrating adaptability and innovation in dynamic business environments.