Skills
Customer Success & Patient Experience, Sales Strategy & Performance Management, Coaching & Training, Team Leadership & Development, Empathy & Emotional Intelligence, Communication & Relationship Building, Conflict Resolution, Call Quality Monitoring, Retargeting & Conversion Optimization, Accountability & Performance Tracking, Mental Health & Oncology Expertise, Product Marketing & Launch Execution, Brand Strategy & Lifecycle Management, Pricing & Market Access Strategy, Stakeholder Engagement with Clinicians, Patient Education & Support, Data-Driven Decision Making & KPI Analysis, Cross-Functional Collaboration (Marketing, Medical, Access, Finance), Continuous Improvement & Process Optimization, Documentation & Compliance, Remote Team Management, Cultural Fluency (LATAM & U.S.), Microsoft Office Suite (Excel, PowerPoint, Word), CRM Systems (Salesforce, Veeva), Virtual Collaboration Platforms (Zoom, Teams)
About
I am a passionate advocate for patients, especially in mental health and oncology. I have 20+ years of experience working alongside physicians, nurses, and caregivers to support people living with complex conditions. As a pharmacist with advanced scientific training, I bring a unique blend of compassion and expertise to enhance the quality of care and the way teams perform. I have successfully led regional teams, supported major product launches, and built strong relationships throughout the healthcare system. My focus is always to ensure that patients feel supported and teams feel empowered to deliver excellence
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