Skills
Customer Success Management| Account Management |Customer Retention | Churn Management | Renewal
Management | Upselling & Cross-Selling | Expansion Revenue | Customer Lifecycle Management | Health Score
Tracking | Voice of Customer (VoC) | Onboarding & Implementation | Product Adoption | Training & Enablement |
30/60/90-Day Frameworks | Success Planning | Stakeholder Management | QBRs & EBRs | Pipeline Management |
B2B Sales | Consultative Selling | NRR | GRR | ARR/MRR Tracking | NPS | CSAT | SLA Management | Escalation
Management | Root Cause Analysis | Salesforce | HubSpot | Gainsight | Intercom | Zendesk | Jira | MS Office Suite |
Agile | Scrum | Cross-Functional Collaboration | Customer Segmentation | Risk Management
About
I help SaaS companies turn new signups into long-term advocates and at-risk accounts into renewals.
Over the past 4+ years, I've worked across the full customer lifecycle: onboarding hundreds of customers with 95%+ adoption rates, running QBRs with senior leadership, and recovering accounts that were days away from churning.
At FlexiFunnels, I doubled feature adoption from 35% to 70% by simply listening to what customers actually needed then building enablement around that.
At Sogolytics, I helped move NPS from +20 to +45 by fixing the gaps between what we promised and what customers experienced.
What I've learned is that retention isn't a metric you chase it's a result of showing up consistently, asking the right questions, and making customers feel genuinely supported.
I'm now looking to bring this approach to a team that takes customer success seriously as a growth function, not just a support layer. If you're building something where CSMs have a real seat at the table, I'd love to connect.
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