Chizobam

Skills

Customer query resolution and complaint handling
• CRM management and data accuracy
• First-contact resolution (FCR) and escalation reduction
• Multi-channel support (phone, email, chat, live support)
• HIPAA compliance and confidentiality management
•Conflict resolution and de-escalation
• Active listening and empathetic communication
• Remote and asynchronous collaboration
•SLA adherence and ticket management
• Customer satisfaction (CSAT) improvement
• Calendar and executive support
•Cross-functional stakeholder coordination

About

Customer-focused specialist with 5+ years of experience resolving high-volume enquiries, managing CRM systems, and delivering
measurable satisfaction improvements across remote and onsite environments in healthcare, banking, and technology sectors. Proven
ability to handle multi-channel support independently, maintain HIPAA-compliant case records, and implement process improvements
that reduce escalations and improve first-contact resolution. Fully set up for remote delivery with hands-on proficiency in Avaya, Jira,Salesforce, Slack, and Google Workspace