CHINONSO

Skills

Electronic Medical Records (EMR) Systems
Electronic Health Records (EHR) Management
Medical Documentation and Record Keeping
Data Entry and Data Accuracy
Medical Coding Basics (ICD-10, CPT)
Health Information Management
Patient Registration and Scheduling
Insurance Verification and Claims Support
Medical Billing Support

Customer Service and Patient Support
Call Handling and Call Center Operations
Complaint Resolution and Escalation Management
Active Listening and Empathy
Clear Verbal and Written Communication
Client Relationship Management (CRM)
Customer Retention and Satisfaction

Microsoft Office Suite
Microsoft Excel (data tracking, spreadsheets, reporting)
Microsoft Word
Microsoft Outlook
Google Workspace (Docs, Sheets, Drive)

Administrative and Organizational Skills
Time Management and Multitasking
Attention to Detail
Problem Solving and Critical Thinking
Workflow Coordination
Record Auditing and Quality Assurance

Technical and Digital Skills
Database Management
Telehealth Support Systems
Data

About

I am a detail-oriented medical records specialist and customer care professional with a strong background in healthcare support. I have experience managing and organizing patient records, maintaining confidentiality, and ensuring accurate documentation within electronic medical record systems.

In my role as a customer care representative, I have developed solid communication and problem-solving skills, helping patients and clients feel heard, supported, and guided through their concerns. I’m comfortable handling inquiries, resolving issues efficiently, and working in fast-paced environments while maintaining professionalism.

My key strengths include data accuracy, empathy, multitasking, and a deep understanding of healthcare processes. I take pride in contributing to smooth operations and positive patient experiences, while continuously improving my skills and adapting to new systems and challenges.