Chidiebere

Skills

Lead Conversion and Closing, Customer Communication (Phone, Email, Chat), Objection Handling and Persuasion, Follow-ups and Pipeline Management, CRM Management (Salesforce, HubSpot, Zendesk, Intercom), Billing, Payments, and Refund Handling., Customer Retention and Recovery, KPI Tracking (CSAT, SLA, FCR), Escalation Handling., Team Support and Coordination.

About

Customer Support Lead with 10+ years of experience converting inquiries into completed bookings, payments, and retained customers. Strong track record of handling 40–60 daily interactions while maintaining high first-contact resolution and customer satisfaction. Skilled at guiding customers through decisions, addressing objections, and following up consistently until conversion is achieved.