Cherie Mae Coquilla-Cabotage

Skills

Core Leadership & Management Skills
• Leadership & People Management
• Team Development & Coaching
• Performance Management
• KPI Monitoring & Reporting
• Strategic Planning
• Escalation Management

Operational & Analytical Skills
• Process Improvement & Optimization
• Workflow Analysis
• Service Level & AHT Management
• Performance Monitoring
• Data-driven Decision Making

Healthcare & Industry Skills
• Healthcare Operations
• Medicare & Provider Services Support
• Grievance Handling & Case Resolution
• Compliance & Quality Assurance
• Call Calibration & Audit

Communication & Interpersonal Skills
• Effective Communication
• Stakeholder & Client Collaboration
• Customer Service Excellence
• Problem-Solving & Decision Making

Technical & Professional Skills
• MS Excel (Basic to Intermediate)
• Coaching & Feedback Techniques
• Technical Support Fundamentals

About

I’m a registered nurse and healthcare operations professional with over eight years of experience supporting patients, providers, and healthcare teams. Over the years, I’ve grown into leadership roles where I discovered my passion for coaching, developing people, and helping teams perform at their best while delivering quality service.

I’ve had the opportunity to work closely with Medicare and provider services, handle complex member concerns, and lead process improvements that make day-to-day operations smoother and more efficient. What I enjoy most is building a supportive team environment, solving problems collaboratively, and making a positive impact both for the people I work with and the members we serve.

I’m driven, adaptable, and always eager to learn, and I take pride in bringing empathy, accountability, and a solutions-focused mindset to everything I do.