Skills
My leadership is empathetic and patient—well-suited for a mental health-focused setting.
I’m skilled in coaching, call quality monitoring, and team accountability to ensure service excellence.
I have hands-on experience using CRM systems, Excel, Office, and Google Workspace to manage operations, track performance, and improve processes.
I’m adaptable, proactive, and able to support teams during absences or high-demand periods while maintaining clear, compassionate communication.
About
I’m a proactive and results-driven professional with over 5 years of experience in customer service and team leadership roles across major campaigns like Kohl’s, Cricket, AT&T, and Altice. I've consistently led high-performing teams, improved KPIs, and enhanced customer satisfaction through strategic coaching, performance analysis, and operational improvements. Recognized for my leadership, problem-solving, and ability to drive sales while maintaining a compassionate, people-centered approach.
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