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            Skills
Team Leadership
Team Management
Conflict Resolution
Performance Coaching,
Performance Evaluation
Escalation Management
Problem-Solving
Bilingual Proficiency
Customer Focus
About
Bilingual Customer Support and Tech Support Supervisor and customer service with over 5 years of
experience leading and optimizing contact center operations. I specialize in coaching, team management,
and complex problem-solving, and I have a proven track record of improving service quality, customer
satisfaction, and team performance. I'm looking to leverage my expertise in supervision and staff
development to drive operational success for a customer company