Aaliyah Nicole

Skills

Active listening, Empathy, Emotional Intelligence, Clinical coordination, EMR/EHR management, HIPAA, Email management, Leadership, Organization, Multitasking, Microsoft Word, Excel, and Powerpoint. Google Docs, Sheets, Mail, and Drive. Slack, Sling, Zoom, and Hubstaff.

About

Psychology graduate with over five years of experience in patient-facing healthcare roles, including extensive work as a Healthcare Virtual Assistant supporting North American providers. Skilled in telehealth operations, patient coordination, and clinical documentation, with a strong foundation in mental health principles and patient-centered care. Experienced in managing provider schedules, conducting follow-ups, maintaining HIPAA-compliant records, and collaborating across multidisciplinary teams to ensure seamless patient journeys. Combines psychological insight, emotional intelligence, and operational efficiency to support high-quality telepsychiatry and remote healthcare services. Demonstrated leadership experience in guiding team workflows, training new hires, and maintaining high clinical and communication standards in virtual environments.