We are looking for a vibrant and enthusiastic front desk agent for an online private mental health practice.

No prior experience in the mental health industry is needed, but a confident attitude and a willingness to be on virtual consults with customers are required.

We are looking for a warm, friendly person who enjoys talking to new people and has an interest in mental health. The ideal candidate will take care of and spend time speaking with new inquiries to ensure that potential patients are offered the most suitable services for their needs.

The primary goal of this role is to help clients work out if telemedicine is the best service for them and., what type of specialist services they may need. A kind sensitive person who likes talking to people and will take the time to answer their questions and make them feel comfortable will find this position rewarding.

ESSENTIAL FUNCTIONS:

● Answering up to 25 calls per day from potential new patients

● Prospecting new leads and accounts using existing databases and phone calls

● Working with prospective patients, explain pricing, services, and costs before and after out-of-network insurance benefits.

● Explaining our concierge-type services.

● Studying the Company’s website to educate yourself about our services to better answer questions from potential patients.

● Collaborate with the team.

● Answering queries in an empathetic and knowledgeable manner.

● Answer chatbot and email inquiries in real-time to provide optimal service.

● Call back inbound inquiries.

● Maintain records of inquiries, calls, etc.

SKILLS REQUIRED:

● Excellent communication skills in writing, speaking, and listening.

● Monitor and utilize all relevant promotional literature as part of the sales process.

● Demonstrates an ability to quickly understand business and sales processes.

● Intellectually curious and strives to continuously improve.

● Experience in a sales or customer-facing environment is preferable.

Salary: Competitive + Bonus

Benefits:

Work from home.

Schedule:

Monday to Friday

Supplemental pay types:

Bonus scheme

Work Location: Remote

front desk representative jobs

Front Desk Representative