About Us
GABA Telepsychiatry is a mental health practice that offers online psychiatric services. We aim to provide a convenient and accessible way for individuals to receive mental health care. We're seeking a talented and empathetic individual to join our team as a Front Desk Representative.
About the role:
You will be responsible for communicating with potential patients via phone, email, and chat, and addressing their queries to facilitate a successful conversion, as well as performing some administrative tasks.
Responsibilities:
- Prospecting new leads and accounts using existing databases and phone calls.
- Calling up to 25 prospective patients a day and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner.
- Actively promote our services and explain pricing and insurance options.
- Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards.
- Help reduce costs in the company.
- Motivate, guide, and mentor team members to achieve performance targets.
- Conduct regular team evaluations and hold the junior members accountable for their performance.
- Fill in for team members during leaves, absences, or peak demand periods.
- Host and chair meetings to maintain alignment and morale.
- Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence.
- Provide constructive feedback and coaching based on call quality and team interactions.
- Ensure prompt callbacks and proactive retargeting of potential patients.
- Personally assist in callbacks or take direct calls when necessary to meet standards or support the team.
- Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner.
- Support the collection of payments, working closely with finance and customer teams.
- Maintain and exceed customer satisfaction metrics.
- Work closely with the marketing team to align messaging, strategy, and patient communication.
- Persuasively address client concerns and objections to drive conversions.
- Maintain accurate and up-to-date records of client interactions and appointments.
- Stay informed about the latest industry trends and best practices.
- Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts.
- Keep documentation in place for all meetings, processes, etc.
- Liaise with doctors, social workers and patient advocates.
- Work on receiving client feedback and follow up with clients.
- Lead regular audits and suggest improvements based on performance data and client feedback.
Qualifications:
- Excellent communication and interpersonal skills
- Strong empathy and active listening abilities
- A passion for helping others and making a positive impact
- 5 years of sales and customer service experience or a natural sales aptitude
- Ability to work independently and as part of a team
- Strong organizational and time management skills
Benefits:
- Remote work flexibility
- Competitive salary and bonus structure
- Opportunities for professional growth and development
- A supportive and collaborative work environment
If you're a compassionate and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply.
Salary - $1000-$3000 per month (depending on the experience)
